Marigold Nursing Home in Sunderland, Tyne And Wear, providing people with residential and nursing care was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 22 & 23 January 2020.
It achieved the score of Good for the safe and effective categories.
The CQC report highlighted that healthcare professionals spoke very positively about the caring nature of staff. Comments included, "From what I have witnessed the staff are extremely caring towards the residents, they know them very well and take the time to sit and talk to them" and "I frequently arrive unannounced and have only ever observed kindness, care and compassion from the staff towards residents and families."
Staff developed extremely positive relationships with people to ensure their needs were met.
One person was admitted from hospital and was experiencing a lot of anxiety and distress. Prior to admission, a staff member visited the person in hospital and built up a trusting relationship with them. This led to the person having confidence in the staff member and over time their anxieties reduced. The person was very religious and found talking about religion had a calming effect, so it was arranged for a representative from a local church to visit them.
Healthcare professionals also said that the service was extremely well-led. Comments included, "I have found Marigold Nursing Home to be a very well-led care home, with excellent leadership from the manager and the clinical lead. They and the rest of the team are very proactive in ensuring that the best care is provided to the residents and are great advocates for their residents" and "The manager is very visible within the home and has a very proactive approach to the residents, he has regular meetings with families and promotes a very inclusive home."