Marion Lauder House in Manchester was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 2 & 3 December 2019.
It achieved the score of Good for the safe, effective and responsive categories.
Marion Lauder House provides personal and nursing for both older and younger adults and people living with dementia.
The CQC report highlighted that people received highly effective, sensitive and respectful support at times of distress. Staff immediately recognised the signs of distress and intervened with care and compassion. They used gentle touch to soothe people and held people's hands to provide reassurance. Staff spoke with an understanding manner and used appropriate humour to relax people. The calm, relaxed and friendly atmosphere aided people to feel less anxious.
The provider was extremely motivated to promote a culture of continuous learning in order to improve the care for people living at Marion Lauder House. The home had recently scored 100 per cent on their most recent assessment for dementia care from the local authority which confirmed people living with dementia where holistically cared for.
The provider worked with educational establishments and research organisations to trial and pilot studies to improve the outcomes for people living in the home. A recent work with Research Ready Care Home Network (ENRICH) had been supporting staff and people living at the home in new activities and to stimulate people to create in interest in their own health and well being.