Updated: Jan 24, 2020
Mayfield Court in Liverpool, Merseyside is rated outstanding by the Care Quality Commission in their recent inspection.
The inspection that took place between 4 & 7 February 2019, rated Mayfield Court outstanding in the effective, caringand well-led categories and good for safe and responsive.
Mayfield Court provides accommodation for persons who require nursing or personal care over the age of 65.
CQC inspectors observed that people had trust in in the staff team and were confident their views and opinions were at the forefront of decision making at the home. They said staff were knowledgeable about how to meet their needs and promote their independence.
Comments from people living there included, "Staff are definitely trained, always going on updates," "Patient and kind," and "They are the best, they treat us with respect and dignity."
Comments from relatives included, "Staff are well trained, "and "Staff are highly trained."
One member of staff told CQC inspectors they had been interviewed for their job by people who lived there and explained, "That's one of the reasons I went for the job, it's our workplace, their home." This was an innovative example of one of the ways the home worked in partnership with residents to ensure their views were at the heart of everything that happened in their home.
People told inspectors that staff were response to their requests for support and help. One person said, "Marvellous on the ball.”