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Meadow House Nursing Home: A Hub of Outstanding Care and Empowerment

Introduction and Service Overview

Meadow House Nursing Home, a key part of the Healthcare Homes Group Limited, is situated in Swaffham, Norfolk. It specializes in providing accommodation and nursing care for up to 38 people with neurological conditions such as multiple sclerosis, cerebral palsy, or acquired brain injuries. At the time of the inspection, it was nearly at full capacity, housing 37 residents. The home is celebrated for its highly individualized care approach, tailored to meet the unique needs of each resident.

CQC Ratings

The Care Quality Commission (CQC) has bestowed an 'Outstanding' overall rating on Meadow House Nursing Home, recognizing its exceptional care in being caring and responsive, and 'Good' ratings in safety, effectiveness, and leadership. This rating underscores the home’s commitment to providing high-quality, personalized care.

Meadow House Nursing Home is acclaimed for its exceptional care delivery, with staff known for being extremely kind, caring, and compassionate. The service ethos revolves around treating residents as an 'extended family', where staff often exceed expectations to ensure residents' comfort and happiness. The focus on individual needs, goals, and aspirations has led to positive outcomes in resident independence and empowerment.

The home cultivates a lively and inclusive environment, encouraging residents to engage in a variety of activities that align with their personal interests, thereby enhancing their life quality. Residents are empowered to have a say in the home's operations, contributing to their sense of empowerment and pride.

Safety and health are paramount at Meadow House. Robust systems are in place to ensure residents' safety, supported by the staff's proficient care knowledge and skills. The home maintains high standards of cleanliness and safety, with clear systems to protect residents from abuse and harm.

The leadership at Meadow House promotes an open and inclusive culture. The management’s approach of putting people first and treating them as individuals supports residents in living fulfilling lives. Staff members take pride in their work and feel valued and supported, which translates into the high-quality care provided.

Meadow House Nursing Home stands as a model of specialized nursing care, particularly for individuals with complex neurological conditions. Its nurturing environment, innovative care approaches, and emphasis on individuality and empowerment position it as a distinguished choice for those seeking personalized nursing care.

L B (Mother of Resident)

Overall Experience: 5.0 out of 5

"My daughter has been there since 1997. During this time, she has been cared for with all the love and attention they can provide, both physically and mentally. She is not an easy patient, but they never fail to do right by her, keeping myself and my son well-informed about all situations. She couldn't be in a better place. She is well-fed, kept clean, and as happy as she can be."

Comment from Fulcrum Care Senior Consultant

"Meadow House Nursing Home’s 'Outstanding' rating from the CQC reflects its dedication to providing exceptional care and fostering empowerment among residents. At Fulcrum Care, we are impressed by their commitment to delivering personalized care for individuals with complex neurological conditions. We strive to support such homes in continuing their exceptional work and enhancing the quality of life for all residents."

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