Updated: Jul 18, 2020
A Norfolk care home is celebrating an outstanding result in its recent care inspection.
Meadow House Nursing Home is a service that provides accommodation and nursing care for up to 38 people who are living with neurological condition such as multiple sclerosis, cerebral palsy or acquired brain injury.
Meadow House Nursing Home, in Swaffham, Norfolk has been given outstanding rating, in its most recent inspection by the Care Quality Commission (CQC), 28 February 2019.
The Meadow House Nursing Home was rated as outstanding in the categories of caring, and responsive and good for safe, effective and well-led, following the CQC inspection, 27 March 2019.
The report highlighted that without exception, all the people and visiting relatives that CQC inspectors spoke with said that staff were extremely kind, caring and compassionate.
One resident said, "I have to say I think all of the staff are fantastic."
And a relative told inspectors, "There is lots of love and warmth from the staff, they are gentle and thoughtful with people."
Residents told the CQC they had access to a variety of activities to provide them with stimulation and that their diverse needs in respect of culture or religion were respected.
One person said, "I absolutely love the karaoke, that's what we're doing after lunch, it's my favourite."
Another resident highlighted, "I keep myself busy. I read a lot, I watch television and listen to music and I go out sometimes."
Staff had purchased a rabbit for people living in the home to provide them with some animal therapy. They said they had recognised this was particularly important for one person who they knew had a great likeness for animals. They therefore ensured this person had regular contact with the rabbit and said they had seen a great improvement in this person's wellbeing.