Mill Green Care Home, East Grinstead

Mill Green, has been deservedly recognised by the CQC as outstanding in the recent inspection, 9 May 2019.


The Mill Green residential home in Surrey was awarded outstanding in four categories; effective, caring, responsive and well-led and good for safe.


The CQC identified that staff were highly skilled and effective at identifying people's physical health needs based on how they expressed themselves.


For example, the registered manager had investigated the history of one person who had frequently displayed behaviour which challenged others.


They presented their findings to the resident's GP and other health specialists, which led to identification of significant physical health issues including pain which the person was now being treated for. Due to this, incidents involving the person had been significantly reduced.


New ways to support people and keep them occupied in activities that interested them were trialled and, if successful, introduced.


During the inspection a musical session was run for the first time. People were able to create sounds by moving in front of an electronic device, rather than having to use an instrument. Residents attending the session were clearly very pleased.


One resident who did not usually join in any group activities in the home, beamed with pleasure as they moved their hand and music played. Having been shown by staff initially, they then did it by themselves.


The CQC said that, "the service was well-led by an outstanding registered manager who was dedicated to the health and well-being of people living at Mill Green. She had worked tirelessly to identify each person's risks, needs and preferences".



©2019 by Outstanding Care Homes