Montrose House, Ipswich
Montrose House in Ipswich, Suffolk a residential home for adults with mental health conditions, was rated outstanding for being effective and well-led following an inspection by the Care Quality Commission (CQC).
It achieved the score of good for the safe, caring and responsive categories.
The inspection took place on the 12 April 2018.
At the last inspection, on 12 and 14 August 2015, CQC inspectors rated the service overall as Good. At this inspection Montrose House has continued to develop and achieved a score of Outstanding. Care staff were provided with the necessary training, ongoing support and the opportunity to meet people's needs effectively. People continued to have freedom of choice and were fully supported with their dietary and health needs.
The CQC report highlighted that Montrose House was exceptionally well led. There was visible and highly effective leadership in an open and transparent culture that resulted in an organised and well-run service. The registered manager was able to demonstrate how their robust quality assurance systems had sustained continual development and improvement at the service. They were clear about their expectations relating to how the service should be provided and led by example. They were supported by a management team and care workers that were fully committed to delivering the highest standard of care to each person.
Morale was extremely high, at all levels within Montrose with employees describing how well supported and appreciated they were by the registered manager. Staff shared positive experiences about the leadership of the service, and how they were continually motivated and encouraged to professionally develop by the registered manager.