Updated: Nov 19, 2019
Residents, families and staff at Munhaven on Munhaven Close in Mundesley, Norfolk are pleased after inspectors from the Care Quality Commission gave the care home an outstanding rating in a recent visit.
Inspectors visited 12 June 2019 and rated Munhavenas outstanding in four areas, the effectiveness, caring, responsive and well-led aspects of the report, and good for the safe element.
Munhaven is a residential care home providing personal and nursing care to 20 people aged 65 and over who are living with dementia.
At the time of the inspection 20 people were living there.
The report highlights that without exception, people were provided with person-centred diet plans, meal choices and fresh, highquality homemade food.
Food at the home was recognised for its quality and for the way that dietary needs were personalised, with high quality, homemade food.
One resident spoke to the inspectors and said, "I like the meals and every day I have a choice. The food is good, and it is home cooked."
This person was not eating enough when they moved into the home less than a year ago but had since rediscovered their appetite and reached a healthy weight. The positive change was due to their personalised, fortified diet. Their relative told the CQC it was also due to them being served colourful, varied and appetising meals in an environment in which they felt safe and happy.
Alison Roberts, our manager at Munhaven explained, "I’m very lucky, I have a great job, supported by a wonderful team who feel valued and supported in their roles. We are all motivated to achieve the best possible outcomes and quality of life for the people who use Munhaven. I’m so proud of everyone who has made this recognition possible."
In 2017 and again in 2019 Munhavenwas recognised as one of the Top 20 homes in East Anglia in the carehome.co.uk annual awards, based on recommendations from residents, relatives and friends.
The home also won the Community Engagement award at NorseCare’s annual awards event in October 2018.
A garden party is being planned so that staff, residents, relatives and members of the local community can celebrate Munhaven’s achievements.