An unannounced CQC inspection at the Nazareth Lodge took place 6 & 8 May 2018.
The care home in Newton, Dorset was awarded outstanding ratings in both the caring and well-led aspects of the report and outstanding overall from the CQC.
The safe, effective and responsive elements of the report received a good score.
Nazareth Lodge has people living with dementia and has cared for people requiring end of life care.
The report highlights that people were treated with respect and empowered to have a voice about their care.
The provider told the CQC that, "If you have no voice you cannot exercise choice and control over your life." Residents were able to support the management team to employ staff through their recruitment process. People also received the support of volunteers who had been matched through mutual interests. One volunteer said, "The contribution I gave and also received has made me feel very valued. It is so lovely to give one to one support to people, I have had all sorts of adventures being a volunteer here, it has been an amazing experience for me, and I hope I gave something back.”
Following a previous inspection, a new initiative had been to set up - a group with other providers in collaboration with Care England. The initiative was for experienced managers to befriend newer managers in different geographical areas over a 12-week period to share knowledge and best practice to work towards gaining an overall rating of outstanding in their CQC inspection report. The registered manager told the CQC that, "This demonstrates our continued commitment to share and disseminate information to others working in this field."