Newport Residential Care Limited on the Isle of Wight, a residential home for adults predominantly with mental health conditions, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 12 & 13 December 2019.
It achieved the score of good for the safe, effective and caring categories.
The CQC report highlighted that care plans included 'relapse indicators' to help staff identify when a person's mental health was deteriorating, enabling them to be able to intervene early and provide extra support and seeking advice from community mental health services. The indicators were supported by a 'Wellness recovery action plan'. This had been completed by the person and included detailed information about the support they would need to aid their recovery if they went into crisis.
Mental health professionals praised staff for their proactive approach. Comments included, "Staff are very responsive. They are very quick to call us up to discuss residents' needs and liaise with all relevant professionals.”
The service had forged a strong partnership with a local independent activities’ provider. They had collaborated closely to develop a range of innovative, therapeutic activities designed to enrich people's lives and support them to achieve their full potential.
One of the activities workers said, "This is my favourite place to come. Staff are always interested in what people are doing and pop in and out of the sessions all the time."