Newstone House in Sturminster Newton, Dorset, was rated outstanding for being effective and well-led following an inspection by the Care Quality Commission (CQC), on 25 February & 3 March 2020.
The safe, caring and responsive categories received a score of Good.
Newstone House provides nursing and personal care for older people, including people living with dementia.
The provider's admiral nurses played a key role in ensuring people's move to the home was carefully planned and supported, often spending a great deal of time getting to know the person and their family.
One person had moved to the home in extremely poor mental health. To support their move, one admiral nurse stayed with this person for the first three days of their stay to provide one to one support. CQC inspectors met with the resident who was calm, chatty, happy and well cared for. They said they were ‘very happy’ to be living at Newstone House.
The service was exceptionally well led. The management team, both within the home and provider's senior managers, put people and their relatives at the heart of the service. All the management team were visible and 'hands on',’ with an excellent overview of the home. One staff member said, "Senior managers from head office are very visible. They come in regularly and attend staff meetings and I feel that they listen."