Northview Lodge Nursing Home in Sunderland, Tyne and Wear, a nursing home for adults with physical disabilities, dementia and mental health conditions was rated outstanding for being caring, responsive and well-led, following an inspection by the Care Quality Commission (CQC), 6 March 2018.
It achieved a score of good for the safe and effective elements of the report.
The CQC report highlighted that resident's comments included, "The staff are very caring, considerate and kind," "I am definitely happy with my care, I feel they care and love me." "Staff are kind by the way they speak to me and always ask what I want," and "I am very happy with my care, the staff are lovely, I love them all." "Staff are kind and if there is something, I do wrong they don't shout at me" and "They treat everybody equally and they are considerate and kind."
Residents were encouraged to take holidays, including abroad. Several people were supported to go abroad recently in a group, and another was supported to go to the Lourdes pilgrimage site which was their wish.
One said, "I went on holiday to Benidorm with staff from the home, I'd never been abroad before, it was amazing."
