Oak Trees (Respite) in Attleborough, Norfolk, a residential care home which provides accommodation and personal care via a short break (respite) service to people with a learning disability, was rated outstanding for being safe, caring and well-led following an inspection by the Care Quality Commission (CQC).
Both the effective and responsive categories scored Good.
The inspection took place on the 2 & 3 December 2019.
Oak Trees (Respite) is also registered to provide personal care to people living in their own homes.
The CQC report highlighted that people were encouraged to achieve the same goals and aims as people living without a disability. For example, a high number of people using the service had been supported to undertake further education, voluntary or paid work.
Three people using the service had been supported to go on to live completely independently. One person told CQC inspectors how much staff had encouraged them to grow and develop. They said, "They see me as a young adult someone who can easily try hard to look after their own self. They've turned me from that really shy nervous boy to a young gentleman, opening my eyes to having friendships and supported living."
Everybody spoken to during the inspection was extremely positive about the quality of the service provided. A relative said, "'Five gold stars if you can put that." A resident said, "I feel Oak Trees should win pride of Britain awards. I am championing Oak Trees all the way." Another relative said, "It's nice to find nice services, good from the word go. A social worker said, “They were very well managed."