Orchard Court in Mirfield, West Yorkshire, a residential care home for people over the age of 60 was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 1, 14 & 21 May 2019.
The safe and effective categories received the score of Good from the CQC.
The CQC report highlighted that there was an exceptionally strong and visible person-centred culture, with staff going out of their way to ensure people were treated equally and fairly.
A community professional said, "Staff really care and want to do their best for people."
CQC inspectors observed staff consistently treated people with a very kind and compassionate manner. There was lots of laughter and joking between people and staff, with people's faces lighting up when staff entered the room.
One staff member said, "I love it. Something I always wanted to do. They have been so supportive. You fall in love with the service users."
A second staff member said, "It's lovely. Nice family environment. Everyone is very welcoming."
A third staff member said, 'I love working here, I love the adults and the work that we do with them."
There was a strong focus on treating people with equality. Bespoke techniques were used to involve and empower those with communication difficulties to ensure their voices were heard and valued. The service had taken innovative steps, over and above complying with the accessible information standard, deploying their on-site speech and language therapy team to embed communication support throughout the service.
The service was continually being developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. Records showed staff had listened to people and their relatives, taken actions and very significant outcomes were achieved, for example a successful transition to the home and gaining confidence. These outcomes had improved people's quality of life and developed their aspirations. People were treated by everyone as unique with their own interests and pursuits.
