Orchard Lodge in Dorrington, Lincolnshire, a nursing home providing personal care to young adults who live with a learning disability and/or autism was rated outstanding for being safe, responsive and well-led following an inspection by the Care Quality Commission (CQC).
The effective and caring elements of the report received the score of Good.
The inspection took place on the 10 & 13 June & 11 July 2019.
The CQC report highlighted that the positive behaviour support team supported people to create a personalised sensory room in a neighbouring building to the main house. Inspectors observed one person relaxing and enjoying this quiet space with staff support. The sensory room helped people manage their anxiety and behaviours that may pose a risk.
People's private spaces were personalised to their wishes. Every private room included a lounge area, large bedroom area, bathroom/shower room and a private garden. Garden designs varied for each person. Great thought had gone into the design and planning of these private areas to make sure people could access them freely and safely. One person enjoyed using their computer and a relative said, "My relative has good computer skills and with support has been assisting Orchard Lodge with regular on-line shopping."
Residents had the opportunity to complete surveys and participate in 'Our Voice' meetings. These meetings were usually held just prior to senior staff meetings which meant any issues raised could be addressed straight away. One example of an outcome from Our Voice feedback was the development of 'My Say' meetings. It was identified that some people did not like to join in wider group meetings so individual, bespoke meetings were offered so that everyone had an opportunity to share their views in the way they preferred.
