Updated: Nov 13, 2019
Parkland House in Exeter, Devon,providing accommodation for persons who require nursing or personal care, with physical disabilities and dementia has been given the overall score of outstanding by the Care Quality Commission (CQC).
The inspection took place on 4 March 2019.
Parkland House was rated outstanding in an impressive four out of five key areas.
Outstanding ratings were given in the effective, caring, responsive and well-led aspects of the report, and the safeelement received a score of good.
Inspectors highlighted that cultural and faith beliefs were assessed to ensure that residents care was person-centred and tailored to their wishes and preferences. LGBGT was discussed in meetings to ensure that staff were able to promote a welcoming home for all.
People were truly respected and valued as individuals. There was a high level of visitors at Parkland and family members and friends said that they enjoyed visiting as there was lots to do and they were made too feel welcome.
Resident's communication needs were identified, recorded and highlighted in care plans. These needs were shared appropriately with others. For example, one person with poor hearing was able to use individualised hand signals, all detailed in their care plan. This meant they did not shout so much. People had access to documents in large fonts and there was extensive use of pictures and symbols throughout signage.
Staff were extremely positive about Parkland House; most having worked there for many years.