Picktree Court Care Home in Chester le Street, County Durham a nursing home for adults with dementia was rated outstanding for being effective and caring, following an inspection by the Care Quality Commission (CQC), 28 November & 4 December 2017.
It achieved the score of good for the safe, responsive and well-led categories.
The CQC report highlighted that where appropriate, referrals were made to speech and language therapists (SALT) and their guidance was included in people's care records. CQC inspectors received a letter from a speech and language therapist involved with the home that stated, "I would rate this care home as outstanding in all areas. The care home is highly proactive in managing swallowing difficulties as evident by the referrals we receive into our service for residents who they have identified as having warning signs of swallowing difficulty." They stated that the service was ‘proactive in seeking guidance,’ ‘flexible with appointments’ and ‘the care staff and nurses seem to really know the residents.’
They also provided an example of how through joint working a resident who was admitted to the home with swallowing and feeding difficulties had improved to a normal diet, had put on a significant amount of weight and had become fully mobile.
The kind and caring nature of staff was evidenced in thank you cards that family members had sent to the home. Comments included, "Your staff are truly caring and attentive", "I was so relieved when you offered my mother a place, and send many thanks to you and all your staff for being so caring and compassionate", "You all work with your hearts and that shows", "Your care for mam could not have been better" and "I would like to thank you for all the care and kindness you showed over the last three years. Not just with her daily needs but in the simplest of gestures that make you all so proficient in your jobs. Like a warm smile, a gentle hug, a kind word, the little sing songs, all these gestures were greatly appreciated." Another family member had written to the home to thank staff for arranging a 100th birthday party for their relative and said, "I'm sure she will treasure the day for the rest of her days."