Princess Christian Residential and Nursing Care Home in Knaphill, Surrey, a nursing home for adults, some living with dementia and others requiring end of life care was rated outstanding for being effective and responsive following an inspection by the Care Quality Commission (CQC).
It achieved the score of good for the safe, caring and well-led services provided at the home.
The inspection took place on the 19, 20 & 21 November 2019.
The CQC report highlighted that detail was given to ensuring people experienced a great dining experience every day, and every meal was outstanding. Menus were available for the day and an extensive alternative choices menu was on the table.
Residents said, "The food is excellent, we are very spoilt" and, "The food is amazing. Initially I wasn't eating a lot, but the chef came and saw me and asked what I liked and then he went down to the supermarket and bought it for me. I mean, how good is that.”
Relatives said, "Food requirements are well met. The quality is excellent and dietary requirements are catered for,” “The food is exceptionally good, well presented and meets the resident's needs" and, "The food and choices are fantastic and there is always drink available."
Princess Christian worked closely with two local hospices who, provided support for residents and relatives and staff. Staff confirmed that they were supported through their grief for people they had been caring for and all the management team and nurses were very good at supporting them.
A GP said, "The end of life care is excellent with many patients being referred to Princess Christian from hospitals and local hospice. They have good links to community palliative team and are well supported. Comfort and dignity at end of life is well provided."
