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Resolve: A Standard of Innovative and Person-Centered Care

Introduction and Service Provision

Resolve, part of Care Northern Limited and situated in Bishop Auckland, County Durham, provides high-quality accommodation and personal care to adult males with learning disabilities. This intimate service, accommodating six individuals, is renowned for its strong commitment to person-centered care.

Quality of Care and Recognition

Recognized for its excellence in all operational areas, Resolve boasts an outstanding overall rating. The service is nationally acclaimed for its effective development of both people and staff teams.

Environment and Empowerment

The service is meticulously designed to foster a full and independent life, adhering to principles of control, choice, and independence. The environment and activities at Resolve encourage personal growth and community integration, empowering residents in their daily lives.

Safety and Health Management

Resolve employs innovative and effective approaches to risk management and safety. The use of advanced technology and easy-read information leaflets plays a significant role in empowering residents, ensuring they are well-informed and active participants in their care and support.

Staff and Resident Relationship

Staff at Resolve are distinguished by their exceptional kindness and caring nature. They undergo comprehensive training to meet the specific needs of each resident. The service's innovative leadership program significantly enhances the overall quality of care.

CQC Ratings

The Care Quality Commission (CQC) rates Resolve as 'Outstanding' in all key areas: safety, effectiveness, caring, responsiveness, and being well-led. This rating underscores the service's dedication to providing exceptional care.


Resolve exemplifies top-tier care for individuals with learning disabilities, emphasizing person-centered support, safety, and empowering residents to lead fulfilling and independent lives. Comment from Fulcrum Care Senior Consultant

"Resolve's approach to person-centered care for individuals with learning disabilities sets a high benchmark in the care sector. Their 'Outstanding' rating by the CQC across all key areas demonstrates their commitment to not only meeting but exceeding care standards. At Fulcrum Care, we highly value and support their innovative practices and dedication to empowering residents. Resolve's model of care, focusing on independence, safety, and comprehensive staff training, aligns perfectly with our ethos of enhancing care quality. We are committed to supporting services like Resolve in their continued pursuit of excellence in providing compassionate and personalized care."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website:

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