Resolve in Bishop Auckland, County Durham, was rated outstanding for being effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), on 11, 12 & 14 February 2020.
The safe category received a score of Good.
Resolve is a care home providing personal care to people with learning disabilities.
Resolve at Low House provides high quality accommodation and personal care to adult males with learning disabilities.
Staff at all levels were encouraged to receive high quality learning and training opportunities.
Inductions were lengthy and extensive to ensure that staff had the right knowledge, skills and values before supporting people. New staff shadowed an experienced staff member for 12 weeks and met twice daily with a senior team leader. Staff new to the care industry were required to complete the care certificate, which is a nationally recognised training system.
In addition to high quality mandatory training, all staff were supported to immediately commence Level 3 qualifications in health and social care. Bespoke training covered a variety of topics and was delivered by professional external consultants who were specialists in their field. A member of staff said, "The training is fabulous, I have matured and been nurtured here. I value this place so much". Training included trauma and resilience, attachment theory, sensory awareness, and autism.
People spoke about the way they were supported. Comments included, "Everything about this house is cracking, it's perfect" and “It's like a real home here, it's chilled. Where I was before wasn't good, the staff didn't talk to me, but here I trust everyone and know they are there for me."
Relatives also expressed their profound gratitude for the care and support their loved ones received. Comments included, "I wish I could live there, it's a wonderful place. Every staff who works there has genuine care for the men."