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Sandown Park Care Home, Windsor

Sandown Park Care Home in Windsor, Berkshire a nursing home for adults with dementia was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 9 & 10 January 2018.

It achieved the score of good for the safe and effective categories.

The CQC report highlighted that the service provided outstanding care, formed compassionate relationships with people and supported family members of residents. People and relatives told us the service ensured they were treated with kindness and respect and comments included, "They will bring me anything I ask for", "Staff are kind and caring when they are moving or helping me", "Oh yes, staff are always very pleasant. I know if I needed to complain they would listen", "They do their best", "Helpful and lovely", "They let me do whatever I want", They are very good; always attentive and helpful", "They (the staff) have excellent qualities and understanding", "Very attentive and polite at all times", "Kind, caring, friendly happy" and "They are doing their jobs to the best of their abilities. Very polite."

The service continued to provide outstanding person-centred care and management led by example, by placing residents, relatives, visitors and healthcare professionals before themselves.

During the inspection, management excused themselves at times to attend to people or engage with relatives, which demonstrated their commitment to a welcoming, attentive service.

The service continued their commitment to research in the adult social care landscape. Since the last inspection, the service had continued one project called 'care companion,' a unique system, designed in England but piloted only at Sandown Park Care Home, involving staff using portable handsets to log hourly information about each person. This included indicators such as a person's emotion, pain score, skin integrity, hunger and thirst. The data was analysed by the computer to provide a baseline score of the persons’ needs and provide real-time monitoring which could be accessed by relatives from their home computers or personal mobile phones. The intuitive system was able to determine when deterioration of a person's condition was imminent and send warnings to the staff. Staff could then reassess a person, call the GP for simple advice and prevent avoidable hospital admissions.

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