Shadon House Dementia Resource Centre, County Durham
Shadon House Dementia Resource Centre is rated Outstanding by the Care Quality Commission.
Shadon House in County Durham was rated outstanding for caring, responsive and well-led and good for the safe and effective categories, following the CQC inspection, 23 October 2018.
Shadon House is a care home that provides accommodation and personal care for a older people, some whom may live with dementia. Specialist dementia care is provided for people who require respite care or assessment.
Inspectors highlighted that residents were extremely well-cared for, relaxed and comfortable. Staff knew the people they were supporting very well, and inspectors observed that care was provided with great patience and kindness. The service went to great lengths to ensure people's privacy and dignity were always respected. Everyone CQC inspectors spoke with complimented and praised the staff team and gave examples of the outstanding care that was delivered.
Residents confirmed they had a choice about getting involved in a variety of activities. An activities programme was advertised along with available and forthcoming entertainment. Staff arranged activities and engaged with people to keep them stimulated and involved. People had the opportunity to take part if they wished.
Resident's comments included, "It's lovely here, there is lots going on," "It is always busy here ,there are loads of things going on", "It's great here, nice things to do, we do everything together", "They are always dancing here. The other day we did a craft session, it was so messy but lots of fun" and "I love staying here, there is lots going on."
Shadon House was a finalist as one of the best dementia care homes in the National Dementia Care Awards in 2018. It was also a finalist in the category for the best dementia garden in the same awards in 2018. The service had received an average review score of 9.9 out of 10 from 97 reviews that had been placed on a leading national care home website. The previous registered manager had featured in the Journal of Dementia Care in 2017 writing about the partnership working with the Equal Arts project. They described the 'innovative arts initiative that was recognised and won praise from the Care Quality Commission.' A member of staff had won a national 'Dementia Pathfinders' award for 'going above and beyond their job description' in their work with people living with dementia.