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Springbank, Nottingham

Springbank in Nottingham has been rated Outstanding by the Care Quality Commission (CQC).

The residential home was rated Outstanding for being responsive and well-led and the safe, effective and caring elements scored Good following the inspection, 6 November 2019.

Spring Bank is a residential care home providing personal care for up to seven younger adults with mental health needs, learning disabilities and/or autism.

People were engaged in activities throughout the day, both in and out of the home. Within the home there are sensory rooms and outside there is access to swings, trampolines, a hot tub, pool table and gym within the property grounds. Beyond the grounds, but still within the providers land, there were polytunnels, allotments, a sand pit, a sensory fire engine, a large soft play area, woods and a volunteer run day centre. People from Spring Bank were welcome to take part in the activities taking place at the day centre and regularly joined in with music and arts and crafts sessions. This also encouraged new friendships.

Families believed that the reduction in their loved one's behaviours was down to the meaningful and personalised activities that the staff supported them to access and the relationships they had forged.

There was a strong provider oversight of the home. The head of care (HOC) attended the home on a weekly basis as support.The HOC also completed quarterly quality reviews on each area of care provided, staffing and the home, with 160 plus criteria being checked. Action plans would then be completed by the registered manager and would be checked by the HOC on a regular basis to ensure progress. The HOC fed back to the board of the provider which demonstrated a clear governance structure and enabled quality improvements where necessary.

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