A Berkshire care home is celebrating an outstanding result in its recent care inspection.
St Marks Care Home is part of the Bupa group, which operates multiple care locations throughout England. The service provides accommodation and personal and nursing care to older adults and, those with dementia.
The St Marks Care Home, in Maidenhead, Berkshire has been given outstanding rating, in its most recent inspection by the Care Quality Commission (CQC), 16 January 2019.
The Meadow House Nursing Home was rated as outstanding in the categories of caring, and responsive and well-led and for safe and effective.
There was overwhelming praise for how caring the service was. Residents, relatives and other visitors provided numerous examples of the level of the compassion in the care provided. Relatives said, "Not once has my relative had a problem here. He's had the most excellent care. It's a great relief for me to be able to come in here and find him comfortable. I can go home and not worry.""The staff are absolutely amazing. I don't know how they stay so smiley and positive all the time,” "All the girls are marvellous" and "The night staff are excellent.”
The service operated a never too late scheme, a programme to allow people to have life wishes they had never fulfilled. A mobile farm visited the service, and a person felt a connection with a guinea pig. They wanted to keep the animal from the mobile farm. The management team organised for the purchase and homing of a guinea pig so the person could have the pet of their dreams.
The clinical services manager won the 2018 clinical leader of the year award for the entire Bupa group because of the outstanding work they had completed for palliative care and end of life measures. Their contribution to ensuring peaceful, dignified death was demonstrated through case studies.