St Mary's Residential Care Home in Wothing, providing care for adults over 65 years, has been rated overall outstanding by the Care Quality Commission.
It was rated outstanding in the caring, responsive and well-led aspects of the report, and the safe and effective elements received a score of good, after the inspection, 25 April 2019.
CQC inspectors highlighted in the report that people were exceptionally well cared for by kind, caring and compassionate staff.
Comments included, "They really do care for us here,” "Everyone is so kind,” and "The care and compassion from staff is exceptional."
One relative said, "It’s a wonderful place. Mum is really happy here, and you can tell."
Residents receivedpersonalised care that valued them as individuals. Staff had detailed knowledge of people's histories, their likes, dislikes and how they wished to be supported. Staff at the home use this information to support people in a way that valued them as unique individuals.
Staff described to inspectors how they supported one person who was visually impaired. They told the CQC how they always took time to explain what they were doing and how important it was for the person that they did not move their personal possessions around.
The resident said, "The staff are amazing, and I can rely on them.”
The service was very well-led. Residents received a high standard of care because the management team provided strong leadership. They led by example and set high expectations of staff through formal and informal supervision, and training.
The management team worked alongside staff and used this opportunity to gain feedback from people about staff and the service being provided.