St Stephens Nursing Home in Blackpool, Lancashire, a nursing home providing personal care to adults living with dementia, enduring mental health conditions and/or a physical disabilities was rated outstanding for being effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 15 January 2019.
The safe category received the score of Good from the CQC.
The CQC report highlighted that everything was geared towards optimising people's self-respect and retaining a homely environment to enhance each person's meaningful life.
One person stated, "This is my home. I love the girls and boys." Relatives added, "This is a home from home" and, "This home cares for me as well."
Care focused on ensuring everyone's support was tailored to their personalities, life histories and preferences to improve their quality of life.
A relative said, "They know him now better than I do. When you have someone in care it's very difficult to leave, but I go home confident he is well cared for."
Staff endeavored to include the whole family to enhance their awareness of each person. This advanced people's ability to engage in meaningful conversation and participate in activities to provide harmonious moments and quality life experiences.
The management team endeavored to review any lessons learned and involved everyone in their improvement drive. They monitored key indicators of safety performance and found their systems minimised the occurrence of falls, pressure ulcers, hospital admissions and infections. This faired very well against national averages and boosted people's quality of life.
Staff told CQC inspectors that leadership was exceptional. One employee said, "The manager and owner are incredible. They're here all the time to support us."