Updated: Nov 14, 2019
Sunrise of Westbourne, Dorset, is declared outstanding after CQC inspections.
The inspections took place on 19, 21& 27 November 2018.
Sunrise of Westbourne can accommodate up to 114 older people in purpose-built premises. Nursing care is provided. The home is separated into two communities known as the "Assisted Living Community" and the "Reminiscence Community". The latter provides specialist care for people who live with dementia.
In their report on Sunrise, CQC inspectors rated the home outstanding in the caring, responsive and well-led categories and good for safe and effective.
Inspectors highlighted that there was a strong sense of community evident at Sunrise and staff in all roles clearly saw themselves as part of one team. The registered manager led the development of the community atmosphere by holding regular "Captain's Table" mealtimes in the private dining room and different residents were invited. This was used as an opportunity to encourage people to meet others in the home and develop new friendships.
The registered manager explained that the focus is on residents who have just moved to the home and the information they have obtained about people's life stories is used to help the identify other people with whom they may have things in common.
Examples given to the CQC included people whose former careers or hobbies meant they had connections; three ladies had become friends and join at quizzes, scrabble and discussions, other people had started to meet regularly in the bistro and attend exercise classes.
It was also noted that staff spoke positively and passionately about working at the service. One member of staff said, "We all come to work to do a good job and make a difference."
Staff demonstrated person centred values, which placed an emphasis on respect for the individual being supported. They told us about one person who had received international recognition for their work during the Second World War. The person's god daughter was teaching a class of eight-year-old children in Suffolk about the war and wanted to be able to share the person's experiences with the children. The resident was keen to get involved but felt unable to travel to the school. Staff helped gather photographs and information which they sent to the school and then set up a Skype call so that the person could speak to the class.
The atmosphere throughout the home was positive, welcoming and homely. Feedback from people who used the service, their relatives and staff were consistently positive and the management at the home exceeded people's expectations. One resident said, "I see the manager most days. He always stops for a word or two. He's a nice chap and very professional and it shows in the staff too. Everything is well run here."
A relative told CQC inspectors that, "Staff here go the extra mile. I think the manager's professional attitude shows."
There was a very strong emphasis on continually striving to improve the service. The registered manager and the registered provider actively sought the feedback of people using the service, staff and external social and health professionals. This information was used to directly shape the future of the service.