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Sunrise of Winchester, Hampshire

Sunrise of Winchester in Hampshire, a nursing home for adults over the age of 65, some living with dementia was rated outstanding for being effective, responsive and well-led following an inspection by the Care Quality Commission (CQC), 4 & 5 December 2017.

It achieved the score of good for the safe and caring categories.

The CQC report highlighted that residents had had their physical, mental health, nursing and social needs holistically assessed to ensure the care they received was in line with their individual needs. Staff worked closely with people, their families or representatives and professionals to plan people's admission and on-going care and ensure their needs could be met. People and their families were encouraged to view the community and meet staff and other people before they moved in. An assessment of people's needs was completed by a senior member of staff prior to people moving into the community. This helped to clearly identify people's needs and discuss with people their expectations of moving to Sunrise of Winchester and what the service offered and could provide.

One family wrote to the CQC to provide feedback about the care their loved one had received. They wrote, "Without doubt the most special thing about Sunrise is the people. In this we include every single member of staff, from those who greeted us at reception, the maintenance, kitchen and laundry teams, the office support, carers, nurses and managers. Everyone. They all seemed to us to be utterly dedicated and willing to go the extra mile, on any day or night of the week; at any time."

For one person who celebrated their 100th birthday in the community, staff had identified their previous role in conflict and through discussions with their family, professional organisations and dignitaries they had presented them with two medals of honour for their achievements in the past. The honours of receiving both medals and achieving this milestone birthday had been widely celebrated in the community including in the monthly community magazine and local media. Locals celebrated with this resident and enjoyed sharing tales and reminiscing about war stories.

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