Tenterden House Care Home, St Albans
Tenterden House Care Home in St Albans, Hertfordshire, a nursing home for adults with physical disabilities, was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 17 & 18 Janaury & 5 February 2018.
It achieved the score of good for the safe, effective and responsive categories.
The CQC report highlighted that residents were supported to live the life they wanted and achieve things they never thought it would be possible after they moved into a care home.
One resident set themselves the goal of participating in a half marathon, so four staff members enrolled in a local marathon and ensured the resident completed it. The person said with pride, "The support of the nurses here has always been fantastic, but to be undertaking this walk for me goes above and beyond and I'm ever so grateful. I was delighted to join them for the last stint of the walk, and it was such a lovely feeling to cross the finish line once again." This meant that staff understood the importance of supporting people holistically and they were willing to go the extra mile to make people feel happy and empowered to do the things they wanted.