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The Avenue: Exemplary Care for Unique Needs

Exceptional Care in a Homely Environment

The Avenue, situated in Darlington, County Durham, offers a personalized and nurturing environment for three individuals with learning disabilities. The residential care home is designed to embody best practice guidelines, with a strong emphasis on enabling residents to lead full, meaningful lives marked by control, choice, and independence.

Personalized Care with Dignity

Leadership and team collaboration at The Avenue are exceptional, consistently demonstrating a commitment to continuous improvement and achieving outstanding outcomes for residents. Staff are attentive to individual needs, supporting skill development and overall well-being.

Positive Feedback from Residents and Relatives

The service has received glowing feedback, with residents and professionals describing The Avenue as "Superb" and the staff as "pretty special." This individualized and flexible care approach significantly enhances residents' lives, always respecting and valuing their individuality.

Vibrant and Engaging Community Life

The Avenue provides truly individualized care, responsive to each resident's needs. Staff empower residents to express their desires and make choices, with effective channels for addressing concerns or complaints, further enriching residents' lives.

Ensuring Safety and Well-being

The kind, caring, and compassionate approach of the staff and managers at The Avenue has been widely praised. Care delivery is consistent, person-centered, and inclusive, fostering independence and the development of new skills.

Leadership that Inspires

The leadership within The Avenue is noted for its excellence, ensuring high-quality, personalized support. The service's history reflects a dedicated partnership in continuous improvement, achieving the best possible outcomes for people in their care.

CQC Review with Points

The Care Quality Commission (CQC) rates The Avenue as 'Outstanding' in responsiveness and leadership, and 'Good' in safety and effectiveness. The service is particularly commended for its caring approach and adaptability in meeting residents' unique needs.


The Avenue is exemplary in providing responsive, exceptional care, fostering a vibrant community, and demonstrating inspiring leadership. It creates a nurturing and supportive environment tailored to the needs of residents with learning disabilities.

Comment from Fulcrum Care Senior Consultant

"The Avenue's dedication to providing outstanding care for individuals with learning disabilities is truly commendable. Their 'Outstanding' rating in responsiveness and leadership by the CQC highlights their success in creating a responsive, nurturing environment. At Fulcrum Care, we highly value their commitment to empowering residents through individualized care and robust community engagement. Their approach, focusing on personal growth and independence, aligns with our mission of enhancing care standards across the sector. We are dedicated to supporting facilities like The Avenue in their continued pursuit of excellence."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website:

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