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The Julie Richardson Nursing Home, Banbury

The Julie Richardson Nursing Home in Banbury, Oxfordshire, was rated outstanding for being caring, effective, responsive, and well-led following an inspection by the Care Quality Commission (CQC), on 18 February 2020.

The safe category was awarded the score of Good.

The Julie Richardson Nursing Home is a care home providing personal and nursing care. Most people at the service are living with various stages of dementia.

Since the last inspection, the provider introduced further thematic areas including those that represented the local landmarks. This was particularly important as majority of people who used the service used to live in the local area. The areas gave people with dementia a purpose when walking around.

CQC inspectors saw staff utilising these areas effectively. For example, one person was encouraged by a staff member to sit next to a bookcase and they were observed engaging in a book related to their former hobbies. This was in line with this person's care plan, their interests and we were able to observe a positive, calming effect this support had on the person.

Throughout the day they experienced an exceptionally warm, caring, relaxed and happy atmosphere. The family run company, created a strong person-centred culture that put people in the heart of care delivery. Observations confirmed it came naturally to the team as everyone was smiley, friendly and there was no tension. There were high levels of open, and almost intuitive engagement and enthusiasm demonstrated by all the staff. A staff member said, "The home is like our family -with residents, their families and staff." A relative confirmed, "I am on first name terms with carers, can't fault any of them. I am confident that when I am not here things done correctly."

There was a ‘Breath of fresh air’ project introduced since the last inspection, designed to offer shared experiences of outdoor life, and included trips to the local park, the canal, and tours out. The highlight was a picnic when all people living at the home had been taken out to a local park.

A relative said, "In the summer they go out quite regularly. They go to the park. They go into town. They try to provide a homely atmosphere for everyone."

Jayanthi Mol Antony, the registered manager worked at the Julie Richardson Nursing Home since 2013 and was exceptionally passionate about caring for people living with dementia. She said, "I see each resident as being like my mum or dad, and I treat them as if they were my parents which empowers me to provide excellent care to my/the residents."

The length of service of the registered manager and majority of the staff contributed to a stable and secure team able to provide continuity of care to people who were at the centre of the service delivery. A staff member said, "Great teamwork, including ancillary staff, we need them all!"

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