Updated: Nov 19, 2019
A Bristol care home is celebrating an outstanding result in its recent care inspection.
Manor House Frenchay is a service that provides accommodation and nursing care for adults, on a long- and short-term basis.
Manor House Frenchay, in Swaffham, Norfolk has been given outstanding rating, in its most recent inspection by the Care Quality Commission (CQC), 8 & 10Janaury 2019.
The Manor House Frenchay was rated as outstanding in the categories of caring, and responsive and well-led and good for safe and effective, following the CQC inspections.
The service was rated as outstanding at the last inspection in respect of the caring approach of staff. At the most recent inspection Manor House Frenchay continued to provide people with an extremely caring service. Feedback from relatives, people who used the service and health and social care professionals clearly showed this service was caring, person centred and had strong caring values on how people should be supported.
All staff were committed to the values of the service in helping people to lead the life they wanted. The staff enabled them to try out new activities, build effective relationships with each other, with friends and with family members.
The service had improved and was outstanding in their responsiveness to people's individual needs. Staff were very knowledgeable about the people they supported and passionate about providing support tailored to the person.
Staff found creative ways to enable people to live life to the full and do things they enjoyed. There was a fun and friendly atmosphere throughout the inspection. Staff promoted people's specific interests and supported them to achieve their ambitions. Residents sat down with their key worker once a month to discuss what they wanted to do for the forthcoming month. One person had been supported to go up in helicopter, another person to Disneyland, another to go and see a well-known TV show, Reading Music Festival and the list went on for each person. People were supported to go on a holiday of their choosing with support from staff. These goals were closely monitored by the registered manager and senior staff to ensure people's aspirations were met.
Staff were highly valued, and morale was exceptionally high. The vision of the service was clearly communicated to staff.The registered manager demonstrated extremely effective management and leadership skills within their role. Their passion, knowledge and enthusiasm of the service and the people in their care was evident. They were proud of the team, their flexibility and the support they gave to residents. They led by example and encouraged the team to share their vision. The team were very much part of the improvements and were supported to raise suggestions.
Staff told the CQC inspectors that the registered manager was always approachable and had an open-door policy.