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The Millings Care Home, Bedale

The Millings of Bedale in North Yorkshire has been rated outstanding by the Care Quality Commission.

The rating was awarded following an inspection, 15 April 2019.

The Millings provides accommodation for persons over the age of 65 who require nursing or personal care.

In the report, CQC inspectors rated The Millings outstanding for being effective, caring, responsive and well-led and good for being safe.

Following a piece of work with Bradford University a Falls Huddle was implemented. Falls were closely monitored, discussed daily and action taken to minimise risk. This initiative had a significant and positive impact on people and reduced the number of falls by 45 per cent over a twelve-month period.

An initiative called the 'Bees Knees' project had been introduced, based on a story in 'My Home Life' which encouraged people to identify photographs of themselves which made them feel like 'the bees knees.' The photo, with people's consent was displayed near their room and was used to build self-esteem and lead to sharing stories about achievements in their lives. Staff said, "It makes you see people differently, a reminder of people's lives and realisation of who they are and what they had achieved."

A visiting professional spoke about the personalised care and exceptional outcomes achieved. One said, "It's the best home I've come to, the care and compassion is exceptional. There are positive relationships with professionals, I feel part of the team. There's always an air of happiness. I would love to work at The Millings and would rate it as outstanding, they show care for everyone."

CQC inspectors noted that everyone thought the team continued to be led in such a way that they had developed an exceptional and outstanding service. The vision and values of the organisation were compassion, joy, respect, openness and creating a community where everyone thrived. These values were meaningful and owned by staff who put people at the heart of the service.

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