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The Old Hall, Fiskerton

The Old Hall in Fiskerton, Lincolnshire, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), on 19 & 20 September 2019.

The safe and effective categories received a score of Good.

The Old Hall is a residential care home providing personal care for people who have a learning disability or autistic spectrum disorder.

There was an open culture in the home where people were able to speak openly about their feelings. People were encouraged to maintain their chosen identity and were encouraged to express their sexuality. Staff were passionate about supporting people with practical guidance and advice to enable people to achieve a sense of fulfilment within their sexuality and have their privacy and dignity protected.

Residents and staff celebrated success when achieving goals and outcomes. One person's goal was to make a hot drink with minimal support. There was a structured support record on how this would be achieved, which was agreed with both staff and the person. People were able to reflect on targets they have achieved. The staff had photos of people's progress and these were shown to people at reviews to celebrate success. People were supported to be fully involved in identifying the levels of care and support they needed.

Throughout the inspection the CQC observed team promoting a person-centred approach to care delivery, based on the full involvement of people and relatives in the delivery of care. People's equality and human rights were fully considered throughout their approach and at the heart of the service.

A staff member said, "We have a strong team culture. Support is good. The organisation is exceptional at caring for staff and this helps with the one team approach."

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