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The Shelley Care Home, Worthing

The Shelley Care Home in Worthing, West Sussex has been rated Outstanding by healthcare regulator the Care Quality Commission (CQC).

Inspectors visited 19 & 20 February 2018 and rated The Shelley Care Home as outstanding in all five areas, the safe, effective, caring, responsive and the well-led aspects of the report.

The Shelley Care Home is a residential care home providing care to people aged 65 and over.

The home had improved on previous success, this isn’t the first time that the CQC rated it as Outstanding and sustained the model of care and support provided to people. It provides a safe environment and people were asked what would make them feel safe and then improvements were made. Resident's independence was not compromised, and risks were assessed to encourage people to do as much for themselves as they could.

Feedback provided by people living at the home included, "My impression is the staff are immensely well trained. I honestly couldn't find fault with any member. They are always helpful and never drag their feet", and, "The food is superb, really excellent. The dining room is quite spectacular too and has a lovely ambience."

Residents were extremely complimentary about the staff at the home and one person said, "The staff are very friendly and chatty. They are so gentle with me and treat me like one of the family."

People and their relatives were fully involved in all decisions relating to the care, including their wishes for their end of life care. As one person commented, "I've discussed end of life and my wishes have been written down and arrangements are already in place. I mentioned a wish that I had and they're doing everything possible to try and locate someone for me; they give me progress reports all the time. They really do go above and beyond."

When people came to live at the home, care was taken to link them with another person who could show them around and introduce them to others so that meaningful relationships could be developed. Residents human rights were respected, and they were treated with dignity.

Activities were organised daily. People's interests were integral in the planning of activities, with regular outings into the community. People's cultural and diverse needs were taken account of and catered for, for example, in relation to language and religious needs.

The provider and registered manager worked closely together to ensure the excellent standard of care was maintained and improved upon.

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