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Thornbury Villa, Peverell

Thornbury Villa in Peverell, Devon, a residential care home for older adults, was rated outstanding for being effective, caring and well-led following an inspection by the Care Quality Commission (CQC).

It gained ta score of Good for being safe and responsive.

The inspection took place on the 7 & 8 November 2019.

The CQC report highlighted that there was a strong emphasis at the home on the importance of supporting people to maintain a healthy and balanced diet. Staff were extremely proactive in ensuring people's nutrition and hydration needs were met. They worked creatively to help improve care in this area and provide positive health outcomes for people. There were many examples where people had come to the home malnourished but within a short time they had put on weight and their physical and mental health had improved.

One person was placed at the home by the local authority's crisis team as they were not improving where they had been living and had lost a significant amount of weight. Within a few months the person had put on weight and was mobilizing so well that their social worker could not believe it was the same person. Their relative said, "I really saw the difference whenever I visited, and over the time that my mother got her zest for life back. She put on a stone in weight with the staff ensuring that my mother had meals that she wanted to eat."

Residents spoke with warmth and affection about staff and explained why they felt the service was exceptional. Comments included, "I love it here, there is a wonderful closeness and the staff are very loving. When I am sat down, I feel a friendly hand of one of the staff holding my hand, it's a wonderful place. The carers are lovely and chat to me about their lives which I like," and "It is marvellous living here, we are like a family. I am always made to feel welcome by the staff, nothing is too much trouble for them, the carers are like my daughters, they are 100% kind and caring" and "There is a nice level of care here, the staff are kind, caring and have a good sense of humour, their attitude is good, if I ask for something they try and get it. It's a darn nice place to be and you can have a real belly laugh with the staff."

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