Updated: Nov 14, 2019
Tremona Care Home in Watford, Hertfordshire has been rated as outstanding, following inspections by the Care Quality Commission.
The Tremona Care Homeaccommodates older people living with dementia.
The inspection took place on 21 January 2019.
It was awarded outstanding for being responsive and well-led and good for the safe, effective and well-led aspects of the report.
The CQC report highlighted that at their last inspection the service had been rated Good in the responsive domain. At this inspection staff had built on this and were now exceptionally responsive to people's needs. People, their relatives and staff all spoke with enthusiasm about the activities on offer, and what people were able to achieve whilst living at Tremona.
One resident said, "The care is first rate, and I know CQC gave good at their last rating, and that was very accurate, but shall I say it should be outstanding, because of the care and love theygive to people living here, they are very good at their job."
A healthcare professional commented, "I have been working with Tremona for just under two years. They have worked well with me and the team and took advantage of all the training we have to offer. I think they are a strong team."
Leadership within the service had a track record of being an excellent role model for other services. The engagement lead had been chosen to work one day a week across the provider's services to empower activities staff to think creatively about the activities they could offer. They had also been recognised with an independent 'engagement and well-being award' from the local authority.
The activities lead said that without the support of the registered manager this would not have been possible, and they had ensured a culture which embraced activities as a way of promoting people's independence.