Tudor Bank Nursing Home in Southport, Merseyside, a residential care home, specialising in care for people living with dementia and those living with enduring mental health conditions was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 3 & 5 February 2020.
It achieved the score of Good for the safe and effective categories.
Staff were exceptionally motivated about ensuring people were treated with the utmost kindness and compassion. The positive and 'can do' attitude of the staff served to greatly enhance people's quality of life. Staff went 'above and beyond' to ensure care was just right for people.
Residents and relatives were keen to speak about how the service and the standard of care had far exceeded their expectations. People said, "The staff treat people with respect'' and "The staff are brilliant, very good with you.''
The service was skillful in recognising people's strengths and cultivating those strengths to enrich people's lives. For one resident who was very reclusive and reluctant to mix with others, staff quickly identified they had an interest in technology and music. Over time and with staff support, this interest developed into the person becoming pivotal in the organisation of the service's social events. The person was empowered to have real control of their life and developed a sense of self-fulfillment, leading to increased socialisation with others. The person's life had changed dramatically and in an extremely positive way. They told CQC inspectors, "I like seeing people enjoy my music, it's increased my confidence. I don't think there's a place more suited to me than here.''
To further improve people's experience of using the service and to ensure people were supported in ways they themselves defined, the registered manager met with external agencies to share learning, facilitate best practice, challenge barriers and assist an exchange of learning. They were a member of the Dementia Alliance Group, helping to promote a dementia friendly environment in care homes and public places. External talks about understanding dementia were given and plans to do this in local schools were in place. They told CQC inspectors, "It's important to educate, it leads to much better care and it's even better if we can educate from a young age.''