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Vale View: A Home of Exceptional Care and Independence

Service Overview

Vale View, part of Linkage Community Trust, is a care home located in Toynton All Saints, Spilsby, Lincolnshire. It provides personal care and accommodation for up to ten individuals, some of whom may have learning disabilities and autism. At the time of the inspection, nine residents were being cared for at this service.

Outstanding Care and Responsiveness

During the inspection on 27th March 2019, Vale View achieved an overall 'Outstanding' rating from the Care Quality Commission (CQC), reflecting its commitment to safe, effective, caring, responsive, and well-led services. The home was particularly commended for its outstanding responsiveness and leadership.

Personalized and Empowering Environment

Vale View is renowned for its person-centred support, aligning with the Registering the Right Support principles. The staff are dedicated to helping residents live as any citizen would, ensuring independence and inclusion. The service's vision is to provide opportunities and choices for people with learning disabilities, empowering them to achieve their aspirations.

Innovative Communication and Achievements

The home is notable for its innovative communication methods, enabling residents to express their wishes effectively. Staff are committed to supporting each individual's goals, facilitating major achievements that are celebrated alongside residents. This approach empowers residents to take positive risks, enhancing their confidence and independence.

Safety and Effectiveness

Vale View ensures a safe environment where residents are protected from abuse and harm. Effective management of medicines and access to health professionals are key aspects of their care. The staff's training and recruitment process are thorough, ensuring a high standard of care and support.

Caring and Nurturing Culture

The home's culture is deeply caring and inclusive, with staff showing genuine regard for what matters to residents. Equality, diversity, and inclusion are embedded within the service. Residents are supported in achieving excellent outcomes, enhancing their independence and confidence.

Exceptional Leadership and Continuous Improvement

The service benefits from exceptional leadership. The management team is committed to continuous improvement, fostering an open and caring culture. The staff's understanding of residents' needs is exemplary, and their approach to care is both considerate and person-centred.


Vale View stands as a model of outstanding care, where residents with learning disabilities and autism are supported to live independent and fulfilling lives. The service's commitment to person-centred care, effective communication, safety, and continuous improvement creates a nurturing environment where residents can thrive.

Comment from Fulcrum Care Senior Consultant

"Vale View's commitment to outstanding care and independence sets a benchmark for excellence. Fulcrum Care applauds their person-centred approach and leadership. We are ready to support other care homes in achieving similar commendable standards.

To explore how Fulcrum Care can contribute to your care home's journey, visit our website: []("

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