Vicarage Lodge in Grimsby, South Humberside, was rated Outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), on 9 March 2020.
The safe, caring, and effective categories received a score of Good.
Vicarage Lodge provides accommodation and personal care for people with profound and multiple learning disabilities.
Staff supported people to live as full a life as possible. They suggested new and exciting activities that people may not have considered. Activities included going to football matches, including Wembley stadium, horse carriage riding and water sports.
Relatives said staff had helped people develop and widen their experiences in ways that they never thought would have been possible. One relative said, "She went water skiing, she was just so excited and happy to be pulled along in a speed boat."
There was a strong emphasis on continuous improvement. An advanced centralised electronic monitoring system was in place. Every aspect of people's care and support and the management of the service were monitored in "real time." This enabled management staff to immediately identify any issues or changes that needed attention.
One relative said, "The whole approach and ethos of the company is forward thinking. It is not stuck in any old ideas - they challenge themselves. It should be held up as an exemplary company."
