Victoria Cottage in Bedford has been rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 18 November & 5 December 2019.
The safe and effective categories were rated Good.
Victoria Cottage is a care home which provides care and support for people with physical disabilities, learning disabilities or autistic spectrum conditions.
The CQC report highlighted that inspectors observed pleasant chats between people and staff. One resident was talking to a staff member about their DVD collection which they enjoyed watching. While another person happily spoke to a staff member about television programmes they had watched the previous night. One staff member said, "We get worried when it's quiet here, we don't like it that way."
Staff were highly passionate about their work. They spoke fondly about people and had supported some of them for many years. One staff member said, "We are a homely home because this is people's home."
Everyone commented positively about developments made at Victoria Cottage over the past five years. This included improvements to the premises, the quality of the management team and staff, and building on a culture that was caring and inclusive.
One professional said, "The owner cares passionately about the care given to people in his service. He is genuinely caring."
One relative told us, "Since the new management took over five years ago, the home has gone from strength to strength."
While a staff member said, "I've seen many good changes over the last few years. We've been waiting for this inspection to showcase what we do well."