Vida Grange in Harrogate, North Yorkshire, a nursing home for people with dementia was rated outstanding for being effective and caring following an inspection by the Care Quality Commission (CQC), 6 & 8 November 2017.
It achieved the score of good for the safe, responsive and well-led categories.
The CQC report highlighted that the provider had invested in training champions in PBS to pioneer its use to enable staff to quickly understand a person so that their anxiety is reduced through staff expertly intervening. The staff team were also trained around PBS. This approach had led to people with very complex needs being supported extremely well, with a reduced number of incidents of distress and an increased feeling of well-being.
One relative said, "My family member when they lived in previous care homes would not tolerate staff supporting them with personal care. They have a different approach to dementia they have done their homework. My family member now smells so nice because they can achieve the basics around personal care. Also getting their haircut, they also communicate with people more. My family member runs over when I visit with open arms to welcome me. I can't tell you how that makes me feel. I enjoy visiting and staff take care of me too. It is an unbelievable service."
CQC inspectors observed very positive interactions between staff and residents. Staff approached and responded to people as individuals, tailoring how to do this based on their in-depth knowledge of the person. Inspectors commented on meaningful relationships based on trust and mutual respect.