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Westhall House, Horsted Keynes

Westhall House in Horsted Keynes, West Sussex a residential home for adults was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 1 & 2 February 2018.

It achieved the score of good for the safe and effective categories.

The CQC report highlighted that the team had a strong ethos in involving the community to be part of the home to enrich people's lives. By creating a community, the home had a large group of 35 volunteers who organised social opportunities. For example, the activity coordinator explained following a recent pilot trial to minimise loneliness through reading, additional volunteers had joined including relatives.

Residents had access to a range of activities personalised to their needs and wishes. One person said, "The activities lady goes mad with lots of ideas for us to do. It wears me out just watching her. Always something going on. They get the staff to dress up on special days like St Georges, May Day and reading friends like Oliver Twist."

A volunteer said, "The activity coordinator works extraordinarily hard. Goes the extra mile."

The feedback received throughout the inspection was overwhelmingly positive with people consistently saying they were extremely satisfied with the care and support they received. One person said, "It's like a hotel here, marvellous care, great food and clean towels every day."

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