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Whitehouse Nursing Home, New Malden

The Whitehouse Nursing Home Limited in New Malden, Surrey a nursing home for adults with dementia, physical disabilities and mental health conditions was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 4 & 8 January 2018.

It achieved a score of good for the safe, effective and caring elements of the report.

The CQC report highlighted that when residents were nearing the end of their life, they received compassionate and supportive care. The home was awarded a Gold Standards Framework (GSF) accreditation with 'Beacon' status in 2016, as professional recognition for their high-quality end of life care training and processes.

People's preferences and choices for their end of life care were clearly recorded, communicated, kept under review and acted on. One resident said, "I have spoken about my end of life wishes with the manager who handled it discreetly and recorded what I wanted in my care plan."

Staff at Whitehouse were rewarded for demonstrating excellence in the workplace through the 'Investors in People' award and 'Perk-box', an employee rewards scheme.

It was customary for the company director to reward staff for their hard work and continued dedication with team meals out and day trips that had recently included a river boat cruise.

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