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Willersley House, Hull

Willersley House in Hull, Humberside a residential home for adults over 65 was rated outstanding for being safe, effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 4 & 13 December 2017.

The CQC report highlighted that Willersley was extremely safe. The service consistently staffed above their required staffing levels to ensure that staff had time to get to know and understand people, listen to them and provide a truly person centred approach to care delivery. The staff's expertise in medicines and risk assessment guaranteed people's safety whilst encouraging positive risk taking.

Willersley was innovative and creative in ensuring that people's support with nutrition and hydration was exceptionally well catered for. Staff were trained to a high standard to meet the needs of people and future needs were anticipated and prepared for.

The chef was very passionate and had attended specialist training in how to present a textured diet to people in an appetising and appealing way. This had enabled them to become a chef coach and deliver this training across the provider's other services. The chef knew each person's dietary requirements and details about their likes and dislikes. People had choice in what they wanted to eat, and these choices were accommodated. There were systems in place to ensure that both the kitchen and care staff teams had access to this information, ensuring that people's wishes were respected even if there was a change in staffing.

Both staff and management were committed to ensuring that people received the best possible care in a homely and loving environment. Both respect and dignity were at the heart of the service's culture and values and these values were embedded in the support provided.

Improvements had continued to be made, based on reflection from the last inspection. The provider had recruited a team of 12 volunteers to help support the running of the varied range of activities. These activities were designed to suit people's needs and wishes.

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