Windmill House, in Wymondham, Norfolk has been awarded outstanding by the Care Quality Commission.
Windmill House is a care home that provides accommodation and personal care for a maximum of 59 older people.
The CQC awarded the care home as outstanding in three out of five categories; caring, responsive and well-led and good for safe and effective following the inspection, 17 December 2018.
At the last inspection this service was rated as good.
People's social and life history shaped the care they received as well as the appearance and design of the building. There was active engagement with the local community so that people were supported to attend events in the local community as well as inviting people from the local community to take part in the home’s events. There was an excellent range of activities reflecting the diverse preferences and needs of individuals in the home. Activities were planned three months in advance and ensured that people who did not like groups or people who spent most time in their rooms were also able to participate. Staff knew people's work histories and used these to match people to appropriate activities.
During this inspection the CQC found the service had a creative and innovative approach to improving responsiveness. People continued to be supported with hobbies and interests, but this was developed further to the extent that people's social and life history visibly shaped the care they received as well as the appearance and design of the building.
There was active and vibrant engagement with the local community so that people were supported to attend events in the local community as well as inviting people from the local community to take part in events at the home.
On the Windmill House website, the provider states, ‘Our innovative Dignity Campaign is Runwood's way of making 'personcentred' care our own. We strive to provide care which supports, promotes and does not undermine the resident's self-respect.’ This ethos was reflected at Windmill House through an exceptionally person-centred approach, focusing on the needs of individuals and their social and life history.