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Woodpeckers, Brockenhurst

Woodpeckers in Brockenhurst, Hampshire, a nursing home for adults with physical disabilities and dementia, was rated outstanding for being effective, responsive and well-led following an inspection by the Care Quality Commission (CQC).

It achieved the score of good for the safe and caring categories.

The inspection took place on the 22 & 27 November 2017.

The CQC report highlighted that there were enough staff to meet people's care needs. A family member said, "Lots of staff, if you press the buzzer someone will come."

Staff rotas were planned and reflected the target staffing ratio observed during the inspection. CQC inspectors felt that staff were not rushed and responded promptly and compassionately to people's requests for support. Staffing levels were determined by the number of people using the service and their needs. Absence and sickness were covered by permanent staff working additional hours. This meant people were cared for by staff who knew them and understood their needs.

People were supported to receive their medicines safely. A family member said, "Mum used to be a nurse, with her medicines they treat her appropriately and will tell her exactly what they are."

Care plans included specific information to direct care staff as to how people should be supported with their medicines. There were up to date policies and procedures in place to support staff and to ensure that medicines were managed in accordance with current regulations and guidance.

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