1 Sheringham Avenue in Oakwood, London, a residential home for adults was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 9 December 2019.
It achieved the score of good for the safe, effective and caring categories.
1 Sheringham Avenue provides personal care to people living with autism and mental health conditions.
The service supported people to overcome significant barriers and achieved positive outcomes in their lives. The provider stepped in and offered financial support when the travel operator they had booked their summer holiday through collapsed. As a result, residents were supported to book an alternative holiday quickly which had a positive impact on their wellbeing.
The CQC report highlighted that residents were supported to engage in a varied range of activities and pastimes, all designed to encourage social inclusion and independence. Staff spent time with people developing activity timetables based on their hobbies, interests and aspirations.
People understood their timetables and the various activities they carried out throughout the week. One person told CQC inspectors that they volunteered at an older person's care service and charity shop, attended weekly bowling and drama therapy with other people living at the service and spent time in the home doing chores and relaxing. "I serve the tea and coffee to the residents. I've been doing it for 10 years. They are happy with me. You put something back in the community."