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13 Greenway Park, Chippenham

The 13 Greenway Park, in Chippenham, Wiltshire, a residential home for people over the age of 65 and with learning disabilities, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 25 & 26 February 2018.

It achieved the score of good for the safe and effective categories.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care records contained detailed information about people's needs, wishes, likes, dislikes and preferences.

Professionals visiting the service said it focused on providing person-centred care and it achieved exceptional results. Inspectors received the following feedback, "They work effectively with some potentially very complex individuals that have historically severely challenged other services," "They have very successfully and positively managed some individuals with challenging behaviour and mental health problems," "They were very happy there and the staff worked hard to give my client the stability and confidence to turn his life around so that he felt he had a future and a purpose to life," "They support some very complex individuals and have succeeded when other providers have failed. They enable individuals to progress and reach their potential," "There are good structures, routine, meaningful engagement opportunities in terms of occupation and social opportunity. In turn the incidents of severe behavioural incidents are reduced. This reflects that the staff team understand the individuals they support well and what works for those individuals."

The service was well led. Staff were enthusiastic and happy in their work and felt supported within their roles and held the management team in high regard. Staff described working together as a team, how they provided person-centred care and helping people to achieve their potential.

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