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79 Malmesbury Road, Chippenham

The 79 Malmesbury Road, in Chippenham, Wiltshire, a residential home for people with learning disabilities, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 19 & 20 February 2018.

It achieved the score of good for the safe and effective categories.

The service provided an outstanding caring service. Inspectors saw various examples where acts of kindness and care had a positive impact on people's lives and wellbeing. The entire team demonstrated a determined, positive commitment to people and made sure they felt valued. Comments given to the CQC included, "I feel loved and important", "I am very happy, the staff are kind to me and they are part of my family", "The staff are amazing even though I am a relative, I feel part of the family" and "I cannot thank them enough for the love and attention they show my daughter, they have helped us all tremendously and we are all so very grateful."

The registered manager said, "We don't just have a community spirit within the home, it is a family spirit. The work is more than a job, it is part of my life and every individual's happiness is our responsibility and the fact that we do it right is a cause of intense satisfaction."

It was never assumed that people who moved to the home would stay on a permanent basis. Support pathways were developed with individuals and relevant professionals to support phased progression for the potential to live in an alternative independent community setting.

The registered manager and staff recognised individual capabilities and worked on strengthening these. This was a testament to the drive, patience and commitment of everyone in the home who had supported them and made this happen.

Residents received care and support from a very well-led service and had improved to outstanding. The provider had a very 'hands on', active approach and presence within the service, with people who lived at the home, relatives, the local public and staff. He was constantly referred to us with praise and always by his first name.

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